Account Services Manager – Email Marketing 9 January 2012
If this sounds like you…
- Your idea of a good time is connecting your client to the customer with a compelling message, at exactly the right time.
- You dream digital and stay current on industry trends and competitor activity, just for fun.
- You are impassioned by the Big Picture, but are hard-wired to the details.
… then consider being part of the Yesmail Interactive team – the team which received a 2011 OMMA award for Best Email CRM Campaign.
Here’s what we are looking for:
This position is responsible for leading Yesmail Interactive’s email campaign production process for key clients. The Account Services Manager focuses on ensuring all cross-functional teams adhere to production timelines with a heavy focus on quality control and operational efficiency.
Responsibilities
Client Relationship & Management
- Serve as the main point of contact for client email production process
- Coordinate, set up and implement standard operating procedures, timelines, and milestones
- Possesses a strong understanding of client’s email program’s goals and priorities
- Partner with Account Director to accomplish clients goals
- Responsible for managing daily/weekly/periodic communication needs for the client
- Ensure that planned KPI’s of efficiency and performance are met or exceeded
Email Campaign Management
- Provide client facing thought leadership and accountability for production process
- Focused on production efficiency and quality control
- Manage production timelines and resource allocation
- Responsible for ensuring team members create, share and store client documentation per department guidelines
- Responsible for ensuring team members utilize department training, resource and reference materials
- Coordination of standard and custom report creation and delivery using team members and other department resources
- Responsible for ensuring each individual is appropriately trained
- Responsible for confirming and reviewing team members time tracking on a weekly basis
- Mentor a team of workers
- Ensure quality control steps are executed for all campaigns including content, targeting and final message checklists
- Maintain thorough client facing quality control checklist documentation
- Participate in issues research and resolution
- Responsible for managing escalation for production issues from any team member and/or clients
- Responsible for escalating client issues to the Senior Account Director as necessary
- Manage complex targeting and suppression rules
- Work with account teams to ensure data counts match mailing expectations
Project Management
- Manage a very fast paced, highly complex production schedule
- Manage client projects including establishing timelines and setting expectations with clients
- Work cross-functionally with other Infogroup teams including: Client Services Engineering, Professional Services, Sales
Knowledge, Skill, and Abilities
- Bachelor degree and 3+ years managing client relationships either on provider or agency side
- Proven project management skills; Experience with project management tools like Basecamp desired
- Expert in day-to-day client relationship management
- Agency related traffic management experience preferred; strong understanding of creative process, targeting and suppression rules,and quality control steps
- Outstanding written and verbal communication skills
- Knowledge of email and/or interactive marketing space – Email Service Provider and/or Interactive Marketing agency experience strongly preferred.
Yesmail Interactive as part of the Infogroup family, offers an attractive compensation package as well as comprehensive benefits. Our employees are directly responsible for our success. We strongly believe in rewarding employees for their initiative, teamwork and leadership. Every day, we expect our employees to ask questions, demand better solutions and challenge one another to succeed. We are constantly looking for candidates who are not only qualified and knowledgeable, but also have the drive to grow professionally.
Infogroup is an Equal Opportunity Employer: M/F/D/V.
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